Online Support

For the longest part of our work with OpenFOAM, we have been developing custom libraries, applications for it and provided training courses. The Sourceflux Support Desk and Knowledge Base provide the OpenFOAM community with the opportunity to benefit from the effort sourceflux has put into support, training and consulting over the last years. All this is done via an online support platform that combines the Sourceflux Support Desk as well as the Knowledge Base.

Depending on your choice for the following support package, you have basically constant access to more than 15 years of OpenFOAM experience on developer level.

We do have 3 different payment plans for the online support, because each client has different support demands. Have a look at the following tables. If you are interested in a personalized quotation, please contact us.

Knowledge Base

The Knowledge Base is an ever growing “wiki”-style collection of articles on OpenFOAM and its ecosystem, that is curated by us. Some of the articles are based on other clients problems, some are not. The majority is based on generalized problems that alumni of our training events or other customers have encountered. Others are created based on frequently asked questions.

We distinguish between “How-To” and “Troubleshooting” articles. More importantly, the content is not only focused on OpenFOAM, but also scattered over other topics that revolve around Linux, programming and usage of HPC, just to name a few.

Please keep in mind, that depending on your selected payment plan you might not be able to access the Knowledge Base constantly, though. Constant access is only granted if you select the montly subscription model or the hour package.

Support Desk
The Sourceflux Support Desk is designed to classify your questions, that you might have on a specific problem with OpenFOAM. While filling out the request form, the Knowledge Base is searched and if fitting articles are found, they are presented to you. In that case, you are not charged anything. Only the Hourly Rate package is charged one hour. Otherwise you have to pay according to your chosen payment plan, as we work on solving your problem.

Please keep in mind that the Sourceflux Support Desk is not the way we handle our consulting work. If you would like to inquire for bigger consulting projects, please contact us.

The Sourceflux Support Desk is also designed to provide you with help in terms of programming. If you wish to solve a problem on your own, but need some help along the way with the programming side of things, the Sourceflux Support Desk is the solution to your problem.

Monthly Subscription

This is a monthly renewing subscription, with constant access to the Knowledge Base.

Basic
700 Euro
5 h/month
Report on remaining hours after each ticket
Constant access to the Knowledge base
First response SLA 12h
Premium
1540 Euro
11 h/month
Report on remaining hours after each ticket
Constant access to the Knowledge base
First response SLA 8h
Platinum
2240 Euro
16 h/month
Report on remaining hours after each ticket
Constant access to the Knowledge base
First response SLA 6h

Hour Package

If you book the hour package, you get a certain amount of hours, that you can use whenever you like. This package contains constant access to the Knowledge Base. After each ticket, you receive a status on the remaining hours. Of course, constant access to the Knowledge Base.

Small
2520 Euro
20 hours
Report on remaining hours after each ticket
Constant access to the Knowledge base
First response SLA 12h
Medium
6210 Euro
50 hours
Report on remaining hours after each ticket
Constant access to the Knowledge base
First response SLA 8h
Enterprise
11900 Euro
100 hours
Report on remaining hours after each ticket
Constant access to the Knowledge base
First response SLA 6h

Hourly Rate

You pay for the time that we actually need to solve the problem at hand. While your support ticket is open, you have access to the Knowledge Base. Bulk discounts on the hourly rate are possible, just contact us for that.

Hourly Rate
140 Euro
Report on used hours after each ticket
First response SLA 12h